FAQs

Q: Do you guarantee your work?
A: Yes! We are committed to your satisfaction. RCC & Partners offers a lifetime labor warranty on all of the work we do.

Q: Do you offer warranties on parts? What do the warranties entail?
A: RCC offers a lifetime labor warranty on all of our work. However, any available warranties on parts are offered solely through the original manufacturer and vary by product.

Q: I need to schedule an appointment. Can I do this online?
A: Yes. You can schedule service online by clicking here and filling out a request. One of our customer service reps will contact you shortly to confirm your appointment. You can also call us 24/7 at 703) 502-0681

Q: Do you provide emergency repair services? Who should I contact?
A: Yes. We provide emergency service 24 hours a day, 7 days a week. Just call 703) 502-0681 and we'll take care of you.

Q: How do you charge for work, by the hour or by project?
A: RCC will work to give you the most cost-effective solution possible, based on the size and scope of your particular job.

Q: Will I get an estimate for the work before you begin?
A: Absolutely. We can provide an estimate once we assess your needs.

Q: I'm a renter. Can you bill my landlord?
A: RCC & Partners requires payment upon completion of the project, before we leave your home. As a renter, we suggest that you make payment arrangements with your landlord ahead of time or plan to have your landlord reimburse you.

Q: Do you give estimates over the phone?
A: Yes. We do our best to provide accurate phone estimates and set your expectations, based on the information you provide us.